COVID-19: Due to circumstances beyond our control, we will not issue refunds or accept returns until 30 business days after the shipping date. Please be patient—your products will arrive soon!
Important note: If you did not receive a tracking number, your order was sent by regular oversize post and will be delivered to your mailbox. Remember to check it regularly!
Canada: We offer a $10 flat shipping rate for orders under $100 (before taxes). Shipping is free on orders over $100 (before taxes). We also offer $12 priority express shipping, which guarantees that the order will be processed within 24 business hours.
Europe: Shipping to Europe is currently suspended. But it’s for the best! Because we’re working on setting up a much faster, less expensive shipping option. Contact us and we’ll let you know when it’s ready!
Estimated shipping times
Our products are shipped via Purolator or Canada Post from Quebec City, in the province of Quebec (Canada), within 2-3 business days of receiving the order. Orders from outside of Canada are mailed without a tracking number to keep shipping costs to a minimum (an international tracking number could double the shipping costs).
Normal delivery times to North America: 3-7 business days
Normal delivery times to Europe: 10-15 business days
We do our best to ship your products within these timeframes, but we can’t make any guarantees. Actual delivery times will depend on the shipping method you choose (parcel post is usually faster).
Customs and import taxes
Buyers are responsible for any customs duty and taxes. Customs duties are charged on most imported goods, on a completely random basis. Most of our customers do not pay customs duties, but unfortunately we have no way of predicting whether or not you will have to pay them, or how much, when you receive your package.
We are not responsible for delays due to customs.
Returns & exchanges
Returning an order
We accept returns and exchanges in case of problem (defective product, order mistake) with the merchandise received only, with the exception of Moondies undies and boxers for an hygiene question. Contact us within 10 days of receiving your package to make arrangements. The merchandise must be unused and in its original packaging for a full refund. If the item is not returned in its original condition to Minimo, the buyer is responsible for any loss in value.
We are not responsible for any mistakes you make when placing your order. If you want to exchange a product that you ordered by mistake or in case of dissatisfaction following its use, you will have to pay the shipping costs (for the product to be exchanged and the new product).
For a partial return of your order, we will deduct the delivery costs from the refund if the value of the products kept become below $100 before taxes. If the returned products were part of a bundle product that includes a discount, the refund will be equivalent to the difference between the price paid and the products kept at the regular price.
Cancelling an order
We accept cancellations only if the order has not yet been shipped.
Order mistakes and omissions
If you notice a mistake or something missing from your order when you receive it, contact us as soon as possible to let us know. No one’s perfect, and if the mistake happened on our end, we’ll make sure you receive your missing product as soon as possible.
Price adjustment requests will be honoured if the items were purchased at regular retail price and then appear in our online store at a lower price within 48 hours of the original purchase date. Items purchased on sale or at a reduced price are not eligible for price adjustments. If the price adjustment drops the order amount to below $100, shipping charges will apply.
Our retailers are free to run their own promotions. Promotions by our retailers will not be honoured and are excluded from our price adjustment policy.itique d’ajustement de prix.
*Our policies are subject to change without notice.